Refund policy

We offer a 3-day return window, which means you must register your return or exchange request within 3 days of receiving your order. Once this period expires, the return window will automatically close.

Please Note: We do not offer refunds. Eligible requests will be resolved through a replacement or store credit only.

1. Damaged, Defective, Missing or Incorrect Items

Every order goes through a 3-layer quality check before dispatch. However, if you receive a damaged, defective, missing, or incorrect item:

• Report the issue within 3 days of delivery.
• A 360° parcel unboxing video is mandatory. Claims without an unboxing video cannot be processed.
• Once approved, the issue will be resolved through a store credit note or replacement
• If your order contains multiple items, only the damaged, defective, or incorrect item will be eligible for replacement or store credit.

2. Exchange Process

To request an exchange:

• Email support.blushandbeyond@gmail.com with your Order ID and the reason for exchange within 3 working days of delivery.
• Once your request is approved, ship the product back within 7 working days at your own shipping cost.
• After the returned product is received and passes our quality inspection, a store credit note will be issued.
• A flat ₹100 forward shipping fee will be deducted from the credit note amount.
• Store credit is valid for 6 months from the date of issue.

3. Items Not Eligible for Return or Exchange

The following items are not eligible for return, refund, or exchange:

• Sale, clearance, milestone sale, and birthday sale items.
• Products purchased through third-party websites or retail stores.
• Items returned without prior approval.
• Exchange orders or store credit purchases cannot be combined with coupon codes or promotional discounts.

Exception: Sale items are eligible only if they are damaged, defective, missing, or incorrect, provided the issue is reported within the specified claim period.

4. Items That Cannot Be Returned or Exchanged

The following are strictly non-returnable and non-exchangeable:

• Pre-order or customised products.
• Watches.
• Used, worn, washed, or damaged products.
• Minor colour or design variations caused by screen or display settings.
• Orders with three failed delivery attempts.
• Shipping charges and customs duties.
• Delays caused by natural disasters, emergencies, or other unavoidable circumstances.
• Individual jewellery pieces from a combo or gift box.

5. Cancellation Policy

• Orders cannot be cancelled once they have been placed.
• Pre-order and made-to-order items cannot be cancelled.
• Orders that have already been shipped cannot be cancelled.
• If Blush & Beyond cancels an order before dispatch, a store credit note will be issued instead of a refund.

Important Information

• Refunds are not provided under any circumstances.
• The brand reserves the right to approve/ reject request based on the nature of the request.
• All approved claims are resolved through replacement or store credit, subject to eligibility.
• Please ensure your request is submitted within the applicable timeline to avoid rejection.